Product Knowledge Series

What It Is: New counselors will learn basic information about the profession, and how to speak with families in easy-to-understand terms.

The Product Knowledge Series Includes:

• A photo‐filled Encyclopedia of Cemetery, Cremation and Funeral Terms: A basic glossary of terms.
• Casket and Urns: A complete guide explaining casket and urn features, materials and price points. Includes a CD PowerPoint ideal for classroom training.
• Outer Burial Containers/Vaults fully explaining types of vaults and materials used. Includes a Vault Comparison Chart across major brand lines.